Refund Policy

Introduction

At Aurora Point, we are committed to providing high-quality Instagram growth services. We understand that sometimes our services may not meet your expectations. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time customers. If you are not satisfied with our services within the first 30 days of your initial subscription, you may request a full refund. This guarantee applies only to your first month of service and is available once per customer.

Eligibility Requirements

To be eligible for our 30-day money-back guarantee, you must:

• Be a first-time customer of Aurora Point
• Request the refund within 30 days of your initial purchase
• Have followed our service guidelines and recommendations
• Have provided accurate Instagram account information
• Not have violated Instagram's Terms of Service during the service period

Subscription Cancellations

You may cancel your subscription at any time. However, please note the following:

• Cancellations must be made at least 3 business days before your next billing date to avoid being charged for the following month
• No refunds will be issued for partial months of service
• Once cancelled, you will continue to have access to our services until the end of your current billing period
• Cancellations do not automatically qualify for refunds outside of the 30-day money-back guarantee period

Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• After the 30-day money-back guarantee period has expired (for returning customers)
• If your Instagram account has been suspended, banned, or restricted due to violations of Instagram's Terms of Service
• If you have provided incorrect or incomplete account information
• If you have not followed our service guidelines or recommendations
• If you have used our services in conjunction with other growth services or bots
• For services already rendered or partially completed
• If you change your mind after the service has been actively provided
• For custom or enterprise packages after work has commenced

Partial Refunds

In certain exceptional circumstances, we may offer partial refunds at our discretion. These situations may include:

• Service interruptions caused by technical issues on our end lasting more than 7 consecutive days
• Failure to deliver agreed-upon services due to circumstances within our control
• Documented cases where our service significantly underperformed compared to the promised results

Partial refunds are evaluated on a case-by-case basis and are not guaranteed.

How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at support@aurorapointsocial.com
• Include your account information and order number
• Provide a detailed explanation of why you are requesting a refund
• Include any relevant screenshots or documentation

Our team will review your request within 3-5 business days and respond with a decision. If approved, refunds will be processed within 7-10 business days.

Refund Processing

Once your refund request is approved:

• Refunds will be issued to the original payment method used for the purchase
• Processing time may vary depending on your payment provider (typically 5-10 business days)
• You will receive a confirmation email once the refund has been processed
• Your access to our services will be terminated immediately upon refund processing

Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks can result in:

• Immediate termination of your account and services
• Permanent ban from using Aurora Point services
• Additional fees to cover chargeback processing costs
• Legal action in cases of fraudulent chargebacks

We are committed to resolving any issues fairly and promptly. Please give us the opportunity to address your concerns before pursuing a chargeback.

Service Guarantees

While we strive to deliver exceptional results, please note:

• Instagram growth results can vary based on numerous factors including content quality, niche, and account history
• We cannot guarantee specific follower counts or engagement rates
• Our estimates are based on typical results but individual outcomes may differ
• External factors such as Instagram algorithm changes may affect results

Promotional Offers and Discounts

Special promotional offers, discounts, and trial periods may have different refund terms:

• Discounted services may not be eligible for full refunds
• Free trial periods do not qualify for refunds
• Promotional pricing may affect refund amounts
• Specific terms will be clearly stated at the time of purchase

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new Refund Policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us: